JR East Hotel Mets Shibuya Review: Best for Families with 3, 4, or 5 People | Tokyo Hotel Guide

For families planning a Tokyo trip with children in Shibuya, balancing station accessibility with room capacity is often the biggest concern. JR East Hotel Mets Shibuya is a 4-minute walk from the JR Shibuya Station Shin-Namiguchi ticket gate and offers Residential Style rooms accommodating up to 5 guests, making it a popular choice for 3, 4, and 5-person family travelers. A frequently mentioned advantage by actual visitors is that despite being in the heart of bustling Shibuya, the rooms are surprisingly quiet once the windows are closed.

The hotel’s most distinctive feature is its lineup of ‘Residential Style’ rooms located on the upper floors. Equipped with a washer/dryer, microwave, and freezer-refrigerator, these rooms are designed for families exploring Tokyo over several days, going beyond the category of a simple business hotel. Furthermore, the complimentary hot coffee and POLA brand skincare amenities available in the lobby are small touches frequently praised in guest reviews.

This post contains affiliate links and we may earn a commission.

📍 Basic Information

Hotel Name	JR East Hotel Mets Shibuya (JR東日本ホテルメッツ 渋谷)
Address	3 Chome-29-17 Shibuya, Tokyo 150-0002
Postal Code	150-0002
Phone	+81 3-3409-0011
Email	shibuya@hotelmets.jp
Check-in	15:00
Check-out	11:00
Wi-Fi	Free Wi-Fi in all rooms
Accommodation Tax	Tokyo accommodation tax applies separately (varies by room rate)

Now that you have the basic information, let’s look at how to get to the hotel.

🚃 How to Get to JR East Hotel Mets Shibuya

By Train

• 4-minute walk from the JR Shibuya Station Shin-Namiguchi ticket gate
• 5-minute walk from Exit C2 of Tokyo Metro Fukutoshin Line, Hanzomon Line, Tokyu Toyoko Line, and Tokyu Den-en-toshi Line Shibuya Station
• Located at a near-direct connection to Shibuya Station, a hub for the Yamanote Line and other major routes, offering easy access to all of Tokyo.

From the Airport

• Approximately 45 minutes from Haneda Airport (Tokyo International Airport) via the Tokyo Monorail and JR Yamanote Line transfer
• Approximately 75 minutes from Narita International Airport via the Narita Express (N’EX)

Parking

• Affiliated parking lot ‘Trust Park’ on the hotel’s 1st floor (advance reservation required)
• Rate: 2,000 yen per night (tax included)
• No dedicated spaces for minibuses or large buses; please inquire in advance if using a large vehicle.

Tips for Finding the Hotel

• Guest reviews often mention that the entrance is a bit tricky to find due to the Shibuya Station construction area.
• You can enter directly on the 3rd floor via the station’s connecting footbridge (Sakura Bridge), which is the most convenient route.
• The hotel lobby is on the 4th floor, and self-check-in kiosks are available to minimize wait times.

Now that you understand the transportation access, let’s take a closer look at the room configurations, which are key for family trips.

🛏️ JR East Hotel Mets Shibuya Rooms & Amenities Guide

The concept for all guest rooms at this hotel is ‘a design inspired by the warmth of wood and natural materials.’ All rooms feature a pocket coil mattress (equivalent to 5.5 inches), a smart TV, an air purifier with humidifier, and a safety box. The Residential Style rooms on the upper floors are designed for longer stays and family trips, based on the concept of ‘staying as if living there,’ and are equipped with dedicated facilities. There are 7 room types ranging from Singles to Deluxe Twins accommodating up to 5 guests. Below, we detail the 3 types most relevant for family travel, with the rest summarized separately.

Superior Twin (Max 3 Guests)

This 21 sqm room features two twin beds (120cm wide x 195cm long). An extra bed (90cm wide x 177cm long) can be added for a third guest. It has a 3-piece unit bathroom (bath, sink, toilet combo). Up to 2 preschool children can share the existing bed for free, making it a practical choice for families with young children. As it lacks long-stay amenities like a washing machine, it is best suited for short 1-2 night stays.

Deluxe Twin / Residential Style (Max 5 Guests)

This is the most popular room type for families at this hotel. It offers 32 sqm of space with two twin beds (140cm wide x 195cm long) and one extra bed (97cm wide x 177cm long). Unlike standard rooms, this one includes a washer/dryer, microwave, freezer-refrigerator, and coffee maker. The bathroom features a separate washing area (‘wash area included bathroom’). Up to 2 preschool children can stay for free, and with laundry and simple cooking facilities, it is the most practical room type for 4-5 person families on multi-night stays.

Twin / Universal Room (Max 4 Guests)

This 26 sqm room features two beds (140cm wide x 195cm long). It has a universal design with a separate washing area in the bathroom. Up to 2 preschool children can stay for free. This room type is advantageous for families with members who have mobility difficulties. Reservations for this room can only be made by phone (03-3409-0011), so advance contact is necessary.

• Superior Single (16 sqm, Max 2 Guests) — 1 bed (140cm wide), free bed sharing for 1 preschool child, 3-piece unit bath
• Single / Residential Style (16 sqm, Max 2 Guests) — Shower booth (no bathtub), includes freezer-refrigerator and microwave
• Superior Double (17~19 sqm, Max 2 Guests) — 1 double bed (160cm wide), free bed sharing for 1 preschool child, 3-piece unit bath
• Twin / Residential Style (21 sqm, Max 2 Guests) — Shower booth (no bathtub), includes freezer-refrigerator and microwave, free bed sharing for up to 2 preschool children

Common amenities are as follows:

• Bathroom: Select amenity tray (choose what you need in the lobby), warm-water bidet toilet, bathtub (except in Residential Style rooms), and optional bath salts
• Bedroom/Convenience: Hairdryer, safety box, smart TV, desk lamp, vanity mirror, luggage rack, hangers, shoehorn, clothes brush
• Drinks/Dining: Electric kettle, tumblers, mugs, bathroom cups (Deluxe Twin Residential Style adds a coffee maker, microwave, and freezer-refrigerator)
• Entertainment/Internet: Free Wi-Fi in all rooms, smart TV (personal account required for video streaming services), phone charger
• Air Environment: Air purifier with humidifier, individual air conditioning system
• Other: Alarm clock, accessory tray, night light

🏊 JR East Hotel Mets Shibuya Facilities

Self Check-in Kiosks

Self check-in kiosks are installed in the hotel lobby (4th floor), allowing for quick check-in without waiting at the front desk. Staff are always available at the front desk, and multilingual support is provided via translation devices.

Lobby Free Drink Service

Complimentary hot coffee and other drinks are available in the lobby. POLA brand skincare products (from cleanser to moisturizing milk/cream) are also available in the lobby, a feature highly praised by guests returning after a long day out.

Select Amenity Service

Instead of placing all amenities (toothbrush, razor, etc.) in the rooms, the hotel has adopted a system where guests choose what they need from the lobby. This reduces unnecessary plastic consumption and ensures guests only take products they will actually use.

Coin Laundry

According to related reviews, several washing machines are available, and guests often mention using them without waiting. The Deluxe Twin Residential Style rooms have a washer/dryer inside the room, offering even more convenience for long-term family stays.

Parking (Trust Park)

An affiliated parking lot is located on the hotel’s 1st floor and operates on a reservation-only basis. Height and width restrictions vary by parking space, so large vehicles must inquire before booking.

Stroller Rental Service

A stroller rental service is available for families with toddlers, useful for outings around Shibuya. Luggage storage service is also available.

Having explored the facilities, let’s check the breakfast and dining information next.

🍳 JR East Hotel Mets Shibuya Breakfast & Dining

huwadolo — Hotel 3rd Floor

• Hours: 06:30~10:30 (L.O. 10:00)
• Price: 1,980 yen (tax included) / Free for preschool children (those sharing a bed)
• Style: Buffet, Japanese and Western dishes
• Signature Items: Side dishes made with selected ingredients, rice balls, huwadolo’s signature ‘open sandwich’ and ‘French toast’
• Purchasing Breakfast: Can be purchased at the front desk on the day (but may be unavailable depending on reservation status)
• External Guests: Not exclusive to hotel guests; non-guests can also use the restaurant.
• Takeout: Not available

One common note from actual visitors is that the breakfast buffet menu can be somewhat limited, and there is recurring feedback that the food may not be kept sufficiently warm depending on the time. Given the hotel’s 4-minute walk from the station, combining breakfast at nearby cafes or restaurants is also an option.

Now that you have the breakfast details, let’s look at some useful pro tips for your stay.

💡 Pro Tips for Staying at JR East Hotel Mets Shibuya

1. Due to the Shibuya Station construction, the street-level entrance is not very conspicuous. For first-time visitors, entering via the ‘Sakura Bridge’ connecting footbridge directly to the hotel’s 3rd floor is the least confusing route. Follow signs toward the Shin-Namiguchi ticket gate.
2. Rooms adjacent to the train tracks may have faint train sounds even with windows closed. If you are sensitive to noise, it’s a good idea to request a room on the opposite side of the tracks when booking.
3. Make good use of the free coffee and POLA brand skincare available in the lobby, especially before heading out or after a long day of walking around Shibuya, Harajuku, and Omotesando.
4. The Deluxe Twin Residential Style room includes a washer/dryer and microwave. For 4-5 person families staying 3 or more nights, this is a practical choice that saves on food and laundry costs. Compared to other family-friendly accommodations in the Shibuya area, this combination of amenities is a unique advantage of this hotel.
5. Free registration for JR Hotel Members (JRホテルメンバーズ) offers point accumulation and room rate discounts. You can use a transportation IC card (like Suica) as your membership card, which is especially beneficial for families doing a lot of traveling within Tokyo.

Now that you have the pro tips, let’s summarize who this hotel is best suited for.

🎯 Recommended for These Travelers

✅ Families with 3-5 people including children — The 32 sqm Deluxe Twin Residential Style room accommodates up to 5 people and features a washer/dryer, microwave, and freezer-refrigerator. Combined with free stays for preschool children, this can substantially reduce family travel costs.

✅ Travelers focusing on Shibuya, Harajuku, and Omotesando — The 4-minute walk from JR Shibuya Station’s Shin-Namiguchi gate and immediate access to the Yamanote Line make it an optimized base for itineraries moving between multiple areas in a day. For reference, its accessibility is quite comparable to hotels directly connecting to Shibuya Station, like the Shibuya Excel Hotel Tokyu.

✅ Travelers arriving via Narita or Haneda who want an easy first day — Approximately 45 minutes from Haneda and 75 minutes from Narita. The N’EX train stops directly at Shibuya Station, so families with lots of luggage can arrive without complex transfers.

❌ Travelers who prioritize spacious bathroom areas — Most rooms are 16-21 sqm, a standard Tokyo size. Some Residential Style rooms have only a shower booth without a bathtub. If you want a bathroom with a separate tub and sink area, you should specifically book the 32 sqm Deluxe Twin Residential Style room.

❓ Frequently Asked Questions (FAQ)